Operations and Administration Officer

Office Administration

• Manage front desk operations and greet visitors professionally.

• Answer, screen, and direct incoming telephone calls and emails.

• Prepare, format, and maintain correspondence, reports, and other documents.

• Organize and maintain physical and electronic filing systems.

• Schedule meetings, appointments, and maintain calendars.

• Coordinate travel arrangements and meeting logistics when required.

Operations Support

• Assist with the coordination of daily office operations to ensure efficiency.

• Monitor office supplies and place orders as needed.

• Liaise with vendors, service providers, and contractors.

• Support inventory tracking and the management of office equipment.

• Assist in coordinating company events, training sessions, and meetings.

• Ensure office facilities remain clean, organized, and operational.

Administrative Support

• Process purchase requisitions, invoices, and expense claims.

• Maintain accurate records and databases.

• Prepare reports and compile operational data for management.

• Assist with document control and record retention procedures.

• Support compliance with company policies and procedures.

Human Resources & Finance Support

• Assist with onboarding new employees and maintaining personnel records.

• Support attendance tracking and leave administration.

• Assist with payroll documentation and employee correspondence.

• Coordinate staff training records and certifications.

• Provide administrative support to the HR and Finance departments as required.

Customer & Internal Service

• Respond to customer and employee inquiries promptly and professionally.

• Coordinate courier services and incoming/outgoing mail.

• Follow up on action items and ensure timely completion of assigned tasks.

• Build and maintain positive working relationships with internal and external stakeholders.

General Responsibilities

• Maintain confidentiality of company information.

• Identify opportunities to improve office processes and efficiency.

• Perform other administrative and operational duties as assigned by management.