HSE Commitment:
• Demonstrate personal commitment to the HSE Group policy
• Maintain awareness of and ensure compliance with all relevant statutory and company HSE standards
• Actively participate in company safety awareness and initiative schemes

Operations:
• Provide technical support to end users via phone, email, remote access tools, and on site assistance
• Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues with minimal supervision
• Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and approved business applications
• Prepare and deploy IT equipment using approved system images; perform system validation and diagnostics prior to delivery
• Log, track, and manage incidents and service requests, ensuring timely resolution within SLA targets
• Act as a local point of contact for more complex user issues and coordinate escalation when required
• Support office, remote, and field/rig users, including participation in after hours or on call support during critical operations
• Maintain accurate IT asset inventory records and related documentation
• Coordinate with HQ teams and local suppliers to resolve incidents, deliver services, and support infrastructure or application maintenance
• Assist with IT rollouts, upgrades, and minor projects under the guidance of HQ teams
• Follow and help enforce IT standards, security policies, and operational procedures

Security
• Maintain awareness of and ensure compliance with all relevant cybersecurity protocols
• Proactive in identifying potential cybersecurity incidents and following established incident response and escalation procedures