HSE Commitment: • Demonstrate personal commitment to the HSE Group policy • Maintain awareness of and ensure compliance with all relevant statutory and company HSE standards • Actively participate in company safety awareness and initiative schemes Operations: • Provide technical support to end users via phone, email, remote access tools, and on site assistance • Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues with minimal supervision • Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and approved business applications • Prepare and deploy IT equipment using approved system images; perform system validation and diagnostics prior to delivery • Log, track, and manage incidents and service requests, ensuring timely resolution within SLA targets • Act as a local point of contact for more complex user issues and coordinate escalation when required • Support office, remote, and field/rig users, including participation in after hours or on call support during critical operations • Maintain accurate IT asset inventory records and related documentation • Coordinate with HQ teams and local suppliers to resolve incidents, deliver services, and support infrastructure or application maintenance • Assist with IT rollouts, upgrades, and minor projects under the guidance of HQ teams • Follow and help enforce IT standards, security policies, and operational procedures Security • Maintain awareness of and ensure compliance with all relevant cybersecurity protocols • Proactive in identifying potential cybersecurity incidents and following established incident response and escalation procedures